In today's interconnected world, reliable and secure money transfer services are essential for individuals looking to support their loved ones across borders. At Azasend, we aim to offer seamless, secure, cost-effective solutions for sending money worldwide. Furthermore, with a strong focus on user safety, we have implemented robust safety and security measures to protect your financial transactions.

We deeply understand the effort and dedication it takes to earn the money you send to your loved ones. We place immense importance on this responsibility and have implemented stringent internal security measures. So rest assured, when you choose Azasend, you can have complete confidence in the safety and security of our platform.

Data Encryption: We use data encryption to protect sensitive information during transmission and storage and to ensure that the information remains unreadable if it is stolen by attackers.

Authentication and Authorization: To ensure that only legitimate users can access and perform transactions, we employ robust authentication methods such as PIN codes, two-factor authentication, and biometric authentication.

Access Control: We have strict access control mechanisms in place to limit access to the system and data. This includes using clearly defined permissions and roles, conducting regular access reviews, and implementing network security measures (firewalls and intrusion detection systems) to prevent external attacks.

Monitoring and Intrusion Detection: We continuously monitor system activities and promptly detect suspicious behaviors or intrusions. Our monitoring tools and intrusion detection systems provide alerts and facilitate quick incident response.

Customer Data Protection: We carefully protect user personal data by application security testing, data access restrictions, and regular data backups.

Secure Website and Mobile App: We maintain a secure website and mobile app with encryption protocols to safeguard our user data during transmission. This helps prevent unauthorised access and ensures that sensitive information remains confidential.

Compliance with Regulatory Standards: We adhere to relevant regulatory standards and industry best practices to maintain the highest levels of security and compliance. This includes measures to prevent money laundering, fraud, and other financial crimes.

Identity Verification: To maintain the integrity of transactions and prevent unauthorised usage, Azasend implements identity verification processes. Our users must provide valid identification documents and additional information to establish their identity before conducting transactions.

Secure Payment Options: Azasend integrates with trusted and secure payment options to process financial transactions securely. These gateways utilise encryption and other security measures to protect our users' payment information.

Customer Support and Education: Our 24/7 customer support team can assist users with security concerns or inquiries. Additionally, we offer educational resources, including security guidelines and tips, to help our users enhance their awareness and protect themselves from potential risks.

How to stay safe online?

In today's digital age, ensuring your online safety is paramount. At Azasend, we prioritise your security and empower you to stay safe online. This security guide will share tips and best practices to help you navigate the online world.

Strong and Unique Email Passwords:

Creating strong, unique passwords is the foundation of online security. Avoid using common passwords and combine upper and lowercase letters, numbers, and symbols. Furthermore, ensure you use a different password for each online account to prevent unauthorised access in case of a breach.

Two-Factor Authentication (2FA):

Enable two-factor authentication whenever possible. This adds an extra layer of security by requiring a second verification step, such as a code sent to your mobile device and your password. 2FA significantly reduces the risk of unauthorised access to your accounts.

Keep Software Updated:

Regularly update your operating system, web browsers, and applications. Software updates often include necessary security patches that address vulnerabilities. Keeping your software updated ensures you have the latest protections against emerging threats.

Be Cautious of Phishing Attempts:

Be vigilant against phishing attempts, where malicious individuals trick you into revealing personal information. Be sceptical of emails, messages, or calls asking for sensitive data or urging immediate action. Verify the legitimacy of any requests through official channels before sharing any personal information.

Secure Wi-Fi Connections:

Use secure Wi-Fi networks when accessing the internet, especially for sensitive activities like online banking. Only connect to public Wi-Fi networks with proper security measures, as they can be vulnerable to hackers. Utilise a virtual private network (VPN) for an added layer of encryption and protection.

Exercise Social Media Privacy:

Review and adjust your privacy settings on social media platforms. Limit the visibility of your personal information to trusted individuals, and be cautious about what you share publicly. Regularly review and update your friend lists, and be mindful of accepting friend requests from unknown individuals.

Install Antivirus and Anti-Malware Software:

Protect your devices with reputable antivirus and anti-malware software. These tools help detect and remove malicious software that could compromise your online security. Keep them updated and perform regular scans to ensure the ongoing protection of your devices.

Stay calm and verify: Fraudsters often attempt to create panic by sending warnings about suspicious activities or claiming that an unknown device has accessed your account. Before responding, take a moment to verify the information through official channels independently.

Beware of urgency: Fraudsters thrive on speed, pressuring you to act quickly to avoid suspicion. Be cautious if instructed to call urgently due to missed essential calls or other time-sensitive reasons. Take a step back and assess the situation before taking any action.

Question overly practical approaches: Fraudsters may employ extremely friendly or professional language to gain credibility and trust. However, verify the communication's legitimacy, mainly regarding financial matters. Don't solely rely on their tactics to establish credibility.

Beware of follow-up calls: Fraudsters sometimes follow up a text message with a phone call to further convince you of their legitimacy. Stay vigilant, and don't solely rely on a phone call as proof of authenticity. Take the necessary steps to validate the caller's identity before sharing sensitive information.

Phishing Attacks: Phishing attacks involve fraudulent emails, messages, or websites that mimic legitimate financial institutions to trick users into revealing sensitive information such as login credentials, account numbers, or personal details. Always verify the authenticity of any communication and avoid clicking on suspicious links.

Malware and Viruses: Malicious software, such as viruses, Trojans, or keyloggers, can infect your computer or mobile device and compromise your online banking security. These programs can steal your login credentials or capture sensitive information while you enter them. Ensure you have reliable antivirus software installed and keep it updated.

Identity Theft: Cybercriminals may attempt to steal your personal information, such as your social security number or date of birth, to impersonate you and gain unauthorised access to your bank accounts. Protect your personal information and monitor your credit reports for suspicious activity.

Weak Passwords and Account Security: Weak or easily guessable passwords can make your accounts vulnerable to unauthorised access. Always use strong, unique passwords and enable additional security measures, such as two-factor authentication, whenever possible. Regularly update your passwords and avoid using the same password across multiple accounts.

Unauthorised Access: Unauthorized access to your online banking accounts can occur if someone gains access to your login credentials. Be cautious with your login information, and ensure you log out of your accounts after each session. In addition, regularly monitor your accounts for any suspicious activity.

The privacy and security of our customers are of utmost importance to us. Therefore, we have implemented strict measures across our website and applications to safeguard against unauthorised login attempts and transfer fraud. Our primary goal is to maintain the highest level of protection for our customers' accounts.

Furthermore, we have a dedicated team of analysts who continuously monitor transactions for any signs of unusual or suspicious activity. We understand the hard work and effort you put into earning your money. We are committed to working equally hard to ensure its safety. Our comprehensive security measures and constant vigilance are in place to protect your financial assets and provide you with peace of mind.

If you suspect your account has been compromised in any way, please ensure you change your password and PINs. You should also endeavour to routinely check their transaction histories and report any suspicious patterns and charges.

You can contact Azasend at the addresses below: