Account Verification
Who is Transak, and why do they require document verification?
Who is Transak? Transak is a crucial partner of Azasend, specializing in handling fiat transactions. They provide a seamless bridge between traditional financial systems and the digital asset world, allowing users to buy and sell cryptocurrencies effortlessly using their local currency. Why Do They Require Document Verification? Transak requires document verification for several important reasons: […]
Do I need to verify again if I link my Remitano and Azasend accounts?
No, you won’t. If your Remitano account is already verified, you typically won’t need to go through the full verification process again when linking it to Azasend. Our systems will recognize your verified status, making the transition seamless. Your AzaSend KYC level will also be the same as the level in Remitano. For any concerns […]
How long does it take to verify my phone number?
Our verification confirmation is almost immediate, occurring within minutes of entering your details and confirming your code.For any concerns or additional information, reach our 24/7 Support Team via [email protected] or Live Chat on website azasend.com and app from the App Store or Google Play Store.
What happens to my personal information after I upload it?
We understand the importance of safeguarding your personal information, and we take the privacy and security of your data very seriously. Here’s what happens to your personal information after you upload it: Confidentiality: Your personal information is treated with the utmost confidentiality. So that you know, access to your documents is limited to authorised personnel […]
I didn’t receive the 2-step verification code or notification, what can I do?
If you don’t get the 2-step verification code for login, kindly check that you used your correct email address registered to Azasend. If the problem persists, please get in touch with our support team at [email protected], and we will help you resolve it quickly.
Why does Azasend need to verify me? How do I verify my account?
Azasend must verify you for several reasons, but we want you to know that it is for your safety and security. Account verification is a standard practice in the banking, finance, and remittance industry as part of the KYC process.Here are some of the reasons why we verify you;– Security: Verifying users helps ensure the […]
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